Accessibility

The standard we work to

The Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Every page template and every form is checked against it with automated tools at phone and desktop widths before it goes live, and by hand for the parts a tool cannot judge: reading order, keyboard flow, and whether the words make sense out loud.

What is in place

• A skip link to the main content at the top of every page, and headings in order.
• Every control works from the keyboard, with a visible focus ring, including the menus, the search, and the signature pad on the credit application (which can also be signed by typing your name).
• Text sizes follow the size you set in your phone or browser, and the layout holds at 200 percent zoom.
• Colour is never the only signal: required fields, errors, and links are also marked in words or by shape, and text meets the contrast floor.
• Forms name every field, say which field is wrong and why, and repeat that at the top of the form so a screen reader hears it once.
• Motion is kept small, and switched off entirely when your device asks for reduced motion.
• A ZIP code fills in the city and state beside it, and a postal code the site does not know is never a reason to reject a form.

What is not there yet

• Some pictures carried over from the previous site have thin or missing descriptions. We are rewriting them page by page.
• A few resources are PDF files that are not tagged for screen readers. Call or e-mail and we will send the information another way.
• Videos in older articles play on YouTube, where captions depend on the settings of that video.

If something is in your way

Tell us what you were trying to do and where it stopped. A person reads every message and we will fix what we can and find another way to get you what you needed in the meantime.

• E-mail marketing@dtsone.com with “Accessibility” in the subject.
• Call (800) 460-8540, Monday to Friday. A person answers.
• Or use the contact page.