Hi Don, (DTS Operational Team Member)
Just wanted to thank you for your help on the Best Overnight shipment. My customer just emailed me and told me that the bags were successfully delivered this morning!
Don, thanks for waving your magical wand to get that done. This is why we keep coming back to DTS as we know you guys take good care of us!
I am actually very impressed and happy with your company. I should have tried this a long time ago.
I am going to send over another load shortly. Thank you again. You’re my new favorite!!!!!
I am sending this letter to thank you for the wonderful service you have provided for our company. It is comforting to know that we have a representative that is truly looking out for us, as well as for the needs of our customers.
As you know, customer satisfaction is crucial to us as a S. California manufacturer so having a freight forwarder that not only understands that but actually strives to meet our strict delivery demands means that we can be confident in assuring our customers they will receive quality service from inception to delivery.
Now more than ever, competitive rates and timely deliveries are important to ensure we keep the trust of our ever growing clientele.
I just wanted to take this opportunity to thank you for your assistance on getting the custom canopies delivered to our customer in Santa Cruz. Diversified Transportation Services went beyond the normal circumstances for delivery of this product and is greatly appreciated. Your persistence and professionalism has allowed us to meet our customers needs and place us among good graces for future business. Once again thank you and we look forward to working with Diversified Transportation Services.
Most freight companies treat their customers as if they are just an account number, but not Diversified Transportation. At a large machinery manufacturer we rely heavily on Diversified because you provide extraordinary personal service that meets our requirements.
For example, we recently had a shipment that was late, plus the project was plagued with cost overruns. I called Jerry Rocha, our account representative, and told him of our predicament. Jerry responded by saying, ” Give me a few minutes and I’ll see what I can do.” Fifteen minutes later he called back with the good news that he could pickup the 800lb. skid on Friday and have it at the customer on Monday and the price was comparable to a ground freight price.
This is typical of the great service that Diversified provides us. We have found that partnering with Diversified is better than having a transportation expert within our own company, and they have always come through for us when need it.
Diversified Transportation has come through for our company many times. Their staff is always willing to help and very friendly. Where other companies have let us down Diversified has come through for us!
Whenever we have an order that needs special care or a rush shipment we call Diversified! One call does it all. Their follow through on orders is tremendous, you don’t ever have to call and check how things are going because they’ll let you know! Should a problem arise, as sometimes happens, they are there contacting us and explaining alternatives or solutions. When our product was in their hands we didn’t need to worry!
Diversified’s billing process is very straight forward and simple. We’ve never had any problems or even a need to speak to an account rep.
When we call for a freight quotation, the response is always fast and efficient. Diversified Freight will continue to get our freight business!
Efficiency accompanied by courtesy is a rare combination in today’s work world. The courtesy extended to me by your company’s representative, Mr. Josh Mintz, during the recent years and the logistical assistances was impressive because of its rarity.
Mr. Mintz helped me with my time-sensitive logistic plan and competitive rates. His cheerful, “will-do” attitude is commendable. His work record with us in the past has been excellent. Such concern is refreshing and should more widespread. Thank you for such a wonderful representative!
There is an old saying that states, “ All good things must come to an end.” In the case of a large scale manufacturer of custom made items it is a very true statement. At least so far as the South CA location is concerned.
I want to take time to say to Marc, Robby & everyone else at Diversified that it has been a “Great Ride”. The ride for me is, unfortunately, coming to an end. I will officially be retired by June 18th.
Marc & Robby, my hat goes off to you two for being able to assemble and maintain a great staff. Some of the people that I dealt with in the early years have gone on to different things either within the company or elsewhere. Melissa Recary, Yvette Velasco and Rachel Delgado are three who come to mind. There are many people that are still there and doing an excellent job. Lydia, Christine, Delvin, Don, Tami, Sherri, Paula, Loretta, both of the Angels. Too many to name. I want to complement everyone at DTS regarding the fact that your main thought was to “Always Give The Best Customer Service Possible”.
I have never talked to anyone within DTS that took a “That’s not my job” attitude. It was the DTS people’s attitude combined with the great customer service that made it a pleasure to do business with you over the years. I have passed all of this along to my boss (who, it appears is making the move to Illinois) and the other new staff at our company. I am sure they will be as pleased and happy with your services as I have been.
During our first 6 months in partnership with DTS. our costs have been reduced and our services have been improved as follows:
Although this list is not conclusive and new opportunities are being identified and addressed on an ongoing basis, I believe this partial list illustrates the positive impact our partnership with Diversified Transportation Services has afforded us.
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