The following “Do’s” and “Don’t’s” will help shippers and receivers prepare an instructional manual or poster for their employees education and guidance. Special emphasis should be placed on specific problem areas for the commodities shipped by your Company, or for the geographic regions in which your products are to be delivered.
All damage, even if only slight markings on the exterior of a carton or skid, should be noted, because it may offer a clue to damage to the contents discovered later. If the banding, shrink or stretch wrapping is broken upon receipt, inspect and count the contents in the driver’s presence. If any product is missing, write a clear exception notation on the delivery receipt such as; “Two (2) ctns. Paint #1234 short.” Consignees should note that in the event of a claim that carriers have the right to perform an inspection and will try to determine whether the damage could have been discovered and noted at time of delivery. If the answer checked is “yes,” the carrier will generally decline the resultant claim on the basis that the damage happened after the delivery and, therefore, they are not liable.
b) The shipment may contaminate, infest or damage other freight in your place of business. (Leaking drums, insects, etc.)
The reason for this rule is that the owner of a damaged shipment must mitigate the loss to the greatest extent possible under the circumstances. The law presumes that the owner of the goods is in a better position to repair the goods or maximize the salvage value of the damaged product since it is in that business. The carrier usually cannot recoup as much money as the owner of the goods can in the salvage market.
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