Always inspect the product you are receiving prior to signing the delivery receipt.
Remember that failure to note obvious damage at the time of delivery will guarantee a declination by the carrier of any claim arising from that damage.
Inspect each piece or pallet looking for evidence of damage or pilferage to the product. Crushed, torn, punctured, broken, wet, or rattling packages on pallets are an indication that interior damage may exist.
The delivery receipt, which should be co-signed by the driver, should contain factual and precise notations concerning exceptions. If a box is broken, say so. Don’t merely say “damaged.” Use descriptive terms that report THE FACTS! For example, if a leaky drum is “defective,” as distinguished from being “damaged by rough handling,” take an exception by writing “defective drum, leaking at bottom rim,” or “cover loose,” drums dented, cracked and leaking on side,” etc.
Always state the location of the damage, and describe in detail the nature and extent of damage. Identify the precise part or piece damaged and indicate its location in relation to other parts of the shipment (last row, right side, top layer wet, etc.)
Examples of types of damage incurred in transit are:
|Item||Example of Entry|
|Net Weight||10,124 lbs. .94|
|Purchase Order Number||P.O. 82654|
|Or Customer Material (name)||Cust. Mat. Joe’s Co|
|Material Type||T-304 #4 polish|
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